Traditional organizational designs don't allow employees to make nimble changes to the process of care delivery. Traditional designs don't allow staff to be as patient-focused as they need to be. And traditional designs don't permit the kind of rapid, successful deployment of excellent patient care that typifies world-class organizations.
A "high performance organizational design" is different from traditional hierarchical structures.
Stage 2 on the chart shows how the pyramid begins to flatten out on the top. Less distance between top management and the workers, fewer layers of management, more teamwork. Companies that aspire to become World-class are often in this phase.
Stage 3 illustrates a World-class structure. A team structure. There is no long chain of command. There are minimal layers of management. There are fewer structural barriers to communication.
The advantages of team-centered organizational designs are many. Communication is incredibly direct. All functions needed for a project are present on the team. New knowledge is created and integrated at a level far beyond what a traditional structure can achieve.
People and processes can be shifted to meet new innovations in patient care, and new requests from patients. There is much more flexibility and responsiveness. Responses are more focused and efficient.
World-class Lean leaders know how to step back and restructure to capitalize on their human potential. Most importantly, world-class organizations aren’t afraid to re-organize until they get it right.
Be sure to check out my other posts on world-class organizations. And as always, feel free to reach out to me for more ideas about how to make the transformations in quality patient care that will set your organization apart.