In healthcare, your reason for being is quality care. To be a world-class healthcare organization, you must excel at deploying rapid, effective patient care.
Rapid quality care deployment begins with a sense of urgency.
World-class healthcare facilities feel a "survival sense of urgency" throughout the organization, always aware that patients may move on to other care providers offering better care.
This is urgency generated by internal forces, ordinarily by the organization’s leadership. It is an offensive posture. Internal urgency is what I see from leaders who are ready for change. Leaders who are ready to overhaul their systems and commit to delivering the best care to every patient, every time.
News services must be quality assured, they must meet customer expectations, they must be state of the art, and they must be available immediately. This sense of urgency intensifies improvement and quality assurance efforts. It intensifies focus upon customer expectations. It intensifies efforts to incorporate new technology. And it pulls together all organization’s human capital to get new services and standards of care ready for the very next patient who walks in the door.
The result is that world-class organizations accomplish amazing development speeds for new care technologies and new methods of care delivery. Patients are satisfied—and impressed. Quality care deployment is rapid and effective.
Longer-term benefits are realized. Patient satisfaction increases. Quality improves dramatically. Patient care achieves total quality goals. Patients return again and again because they trust that they are going to get a safe, quality product, fast.
Up next on the blog: building a world-class leadership structure.