Sister Monica Heeran, the CEO of PeaceHealth, had heard me speak in Chicago at a Juran Institute symposium on managing for quality in research and development. She asked for more information, because she wanted to improve PeaceHealth’s not-for-profit healthcare system in the Pacific Northwest. Probably the first US healthcare CEO to embrace Lean, she signed a two-year contract with Poggetti and me to lead a Lean implementation.
Back then implementing Lean in healthcare was a dream
So in 1996, before it was fashionable, Sister Heeran had the courage to implement Lean in her hospital system. Poggetti took Sister Heeran and her CEO’s to Japan. Sister Heeran was the first healthcare CEO in the world to see Toyota in action in Japan.
- Lead times for billing cut from 28 to 3 days.
- Home Health services redesigned in a few weeks
- Saving $600k almost immediately
Later after joining Boeing, Poggetti became a protégé of Dr. Deming & traveled with him.
The best part? I was lucky enough to marry Joanne and we’ve continue the work she started.